Troubleshooting

When you run into problems using InstallScape, click Help in any InstallScape window.
If you run into any problems or error messages when using a remote drive, verify that you have remsh permission (HP) or rsh permission (all other operating systems) on the workstation attached to the drive.
If a hard disk appears locally on an HP but is NFS-mounted onto a Sun workstation, the installation utility cannot tar correctly onto the hard disk.
Additional troubleshooting tips are located in the Installation and Licensing FAQ pages on Cadence Online Support.

Cannot locate device

If you are loading a DVD, click Help for information. If you are loading just the work order, specify the device name when prompted.

Inconsistent encryption code for feature

Depending on your mail system, this message appears when you start to use a new license file you installed without InstallScape. Some mail systems wrap lines, reformat the message, or add spaces, tabs, or other characters, such as > or # when forwarding e-mail. License files cannot have leading spaces. Remove these characters or spaces as described below before processing with InstallScape, then install the license file again.

For Qualcomm's Eudora, if you still have the original Cadence e-mail message in a Eudora folder, turn off the wordwrap + QP options from the tool bar before forwarding it to a UNIX system or saving the e-mail message to a file.
For ZMail from Network Computing Devices, Inc., from the Compose screen, disable Autoformat in your Options menu before forwarding mail.

Incompatible installation information in filename (cdsInstPlat)

This message indicates that the e-mail work order is missing the
./install/tmp/cdsInstPlat file or the format of cdsInstPlat is wrong.

Contact Cadence Customer Support at http://support.cadence.com

Parameter list is too long

This message indicates that the environment variables are probably using up available space. Unset your environment variables or use a limited .profile or .cshrc that does not set any unnecessary environment variables, and start InstallScape again. This leaves the maximum space for installation.

Device busy

You see this error when you try to unmount or eject a DVD when one of your windows still has a prompt in the /dvd_dir directory, such as /dvd. Change to the / directory and retry the unmount or eject command.

Cannot locate /usr/lib/X11

On a Sun workstation running OpenWindows, create an additional link (as root):

ln -s /usr/openwin/lib /usr/lib/X11

Problems with tar

If you mount a disk from another vendor's workstation using NFS, InstallScape can have problems when it attempts to use tar. For example, if a hard disk (or any other device) appears locally on an HP workstation but is NFS-mounted onto a Solaris workstation, you must use the SunOS version of InstallScape (on the Sun) to install the HP version.

IBM workstations require patch U44283 to successfully install Cadence products. To determine if the patch is installed in the Korn shell, type the following command:


lslpp -lcq bos.rte.archive

The third field of the one-line output should indicate 4.1.4.6 or higher:


/usr/lib/objrepos:bos.rte.archive:4.1.4.6::APPLIED:F:Archive Commands

cds_root: Command not found.

Verify that the proper your_install_dir/ tools/bin is in your search path.

To create a link to this directory, type

cd your_install_dir ln -s tools.platform tools

Product fails to install properly

Error messages appear and product status is listed as failed when you choose List Products or Remove Products. Product status can be failed if

Not all parts of a product are installed properly
Only documentation for a product is installed
A software update is available for a product, but the update is not installed

You do not need to remove a failed product before you install it again. Correct the problem and load it again.

Solaris does not mount the DVD automatically

See your operating system documentation for complete details.
Run volcheck.

If the DVD still does not mount,

Terminate the volume manager daemon, vold.
Restart the volume manager daemon.
Insert the DVD.
Verify the mounting.
If the DVD still does not mount, run volcheck again.

If the DVD still does not mount,
1. Log in as root.
2. Mount the DVD:
  
  mount -r -t hsfs /dev/sr0 /dvd
  
  If the DVD still does not mount, reboot or see your operating system documentation.